Analisis Berbagai Faktor yang Mempengaruhi Aksesibilitas BPJS Kesehatan dengan Aplikasi Mobile JKN
DOI:
https://doi.org/10.35880/inspirasi.v14i2.2344Keywords:
BPJS Health Insurance, Mobile Application JKN, Rasch Model, BPJS KesehatanAbstract
This study employs the Rasch Model to analyze factors influencing the accessibility of the BPJS Health Insurance mobile application (JKN) in Indonesia. A survey was conducted among BPJS Health participants from various regions to evaluate the availability of technological infrastructure, digital literacy levels, and perceptions of government policy support. The analysis reveals that adequate technological infrastructure and high levels of digital literacy significantly impact the accessibility of the JKN application. Strong policy support also plays a crucial role in enhancing adoption and accessibility of the application. Recommendations for improvement include enhancing technological infrastructure in remote areas, increasing digital literacy through training programs, and formulating policies that support the use of technology for more inclusive and effective healthcare services nationwide. This research contributes significantly to understanding the key factors that need to be addressed in the development of technology-based healthcare applications in Indonesia.
ABSTRAK
Penelitian ini menggunakan Rasch Model untuk menganalisis faktor-faktor yang mempengaruhi aksesibilitas aplikasi mobile JKN BPJS Kesehatan di Indonesia. Survei dilakukan terhadap peserta BPJS Kesehatan di Kota Bandung untuk mengevaluasi ketersediaan infrastruktur teknologi, literasi digital, dan persepsi terhadap dukungan kebijakan pemerintah. Hasil analisis menunjukkan bahwa ketersediaan infrastruktur teknologi yang memadai dan tingkat literasi digital yang baik secara signifikan mempengaruhi kemudahan akses terhadap aplikasi JKN. Dukungan kebijakan yang kuat juga berperan penting dalam meningkatkan adopsi dan aksesibilitas aplikasi ini. Rekomendasi untuk perbaikan termasuk peningkatan infrastruktur teknologi di daerah terpencil, peningkatan literasi digital melalui program pelatihan, serta perumusan kebijakan yang mendukung pemanfaatan teknologi untuk layanan kesehatan yang lebih inklusif dan efektif di seluruh Indonesia. Penelitian ini memberikan kontribusi penting dalam pemahaman faktor-faktor kunci yang perlu diperhatikan dalam pengembangan aplikasi kesehatan berbasis teknologi di Indonesia.
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