Efektifitas Website Desa Sebagai Media E-Government Dalam Pelayanan Publik Di Desa Margahayu Tengah Menggunakan Pendekatan Rasch Model
DOI:
https://doi.org/10.35880/inspirasi.v14i1.2334Keywords:
E-government, Village Website, Public Service, Pelayanan PublikAbstract
Technological advances have brought us into the era of "e-services". Scholars and academics are trying to understand the impact of e-services on people's lives, satisfaction, and future service quality. With the advent of e-government, this understanding has led us to a better framework for delivering e-services. In 2017, Diskominfo and DPMD of Bandung Regency Government have implemented the installation of OpenSID-based village websites. This study aims to determine the level of effectiveness of the village website as an e-government media in public services in Margahayu Tengah Village. This research was analyzed using the Rasch Model. This research was conducted by distributing questionnaires in the form of google form links to the community with several questions related to the village website that the community can access. This study uses Rasch modes in interpreting the results of quantitative research. The sample of this study consisted of 53 respondents and the results showed that respondents still quite understand how to access the village website and the level of effectiveness of the village website as an e-government media in public services is quite good.
ABSTRAK
Kemajuan teknologi telah membawa kita ke era "layanan elektronik". Ahli ilmu dan akademisi sedang berusaha memahami dampak layanan elektronik terhadap kehidupan, kepuasan, dan kualitas layanan di masa mendatang. Dengan munculnya pemerintahan elektronik (e-government), pemahaman ini telah mengarahkan kita ke kerangka kerja yang lebih baik dalam memberikan layanan elektronik. Pada tahun 2017, Diskominfo dan DPMD Pemerintah Kabupaten Bandung telah mengimplementasikan pemasangan website desa berbasis OpenSID. Penelitian ini bertujuan untuk mengetahui tingkat efektifitas website desa sebagai media e-government dalam pelayanan publik di Desa Margahayu Tengah. Penelitian ini dianalisis menggunakan Model Rasch. Penelitian ini dilakukan dengan membagikan kuesioner berupa link google formulir kepada masyarakat dengan beberapa pertanyaan yang berkaitan dengan website desa yang masyarakat dapat di akses oleh masyarakat. Penelitian ini menggunakan rasch modes dalam menginterpretasikan hasil penelitian kuantitatif. Sampel dari penelitian ini terdiri dari 53 responden dan hasil penelitian menunjukan bahwa responden masih cukup memahami cara mengakses website desa dan tingkat efektifitas website desa sebagai media e-government dalam pelayanan publik cukup baik.
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Alshira’H, M. H. (2020). The Effects of Usability and Accessibility for E-Government Services on the End-User Satisfaction. International Journal of Interactive Mobile Technologies, 14(13), 78–90. https://doi.org/10.3991/ijim.v14i13.14659
Arayankalam, J., Khan, A., & Krishnan, S. (2021). How to deal with corruption? Examining the roles of e-government maturity, government administrative effectiveness, and virtual social networks diffusion. International Journal of Information Management, 58. https://doi.org/10.1016/j.ijinfomgt.2020.102203
Ariyanto, D., Dewi, A. A., Hasibuan, H. T., & Paramadani, R. B. (2022). The Success of Information Systems and Sustainable Information Society: Measuring the Implementation of a Village Financial System. Sustainability (Switzerland), 14(7). https://doi.org/10.3390/su14073851
Cho, Y., Oh, J., Kwon, D., Son, S., Yu, S., Park, Y., & Park, Y. (2022). A Secure Three-Factor Authentication Protocol for E-Governance System Based on Multiserver Environments. IEEE Access, 10, 74351–74365. https://doi.org/10.1109/ACCESS.2022.3191419
Chung, C.-S., Choi, H., & Cho, Y. (2022). Analysis of Digital Governance Transition in South Korea: Focusing on the Leadership of the President for Government Innovation. Journal of Open Innovation: Technology, Market, and Complexity, 8(1). https://doi.org/10.3390/joitmc8010002
Fan, L., Feng, C., Robin, M., & Huang, X. (2023). Transformational leadership and service performance for civil servants of public organizations in China: a two-path mediating role of trust. Chinese Management Studies, 17(1), 215–230. https://doi.org/10.1108/CMS-02-2021-0050
Hariguna, T., Rahardja, U., & Sarmini, U. (2022). The Role of E-Government Ambidexterity as the Impact of Current Technology and Public Value: An Empirical Study. Informatics, 9(3). https://doi.org/10.3390/informatics9030067
Hermanto, B., & Miftahuddin, A. (2021). Tourism experience in Indonesia: A new approach using the rasch model scale. Geojournal of Tourism and Geosites, 38(4), 1051–1056. https://doi.org/10.30892/GTG.38409-743
Hutahaean, M., Eunike, I. J., & Silalahi, A. D. K. (2023). Do Social Media, Good Governance, and Public Trust Increase Citizens’ e-Government Participation? Dual Approach of PLS-SEM and fsQCA. Human Behavior and Emerging Technologies, 2023. https://doi.org/10.1155/2023/9988602
Jang, S., & Eger, R. J. (2019). The Effects of State Delinquent Tax Collection Outsourcing on Administrative Effectiveness, Efficiency, and Procedural Fairness. American Review of Public Administration, 49(2), 236–251. https://doi.org/10.1177/0275074018759435
Kaskie, B., Xu, L., Taylor, S., Smith, L., Cornell, P., Zhang, W., Carder, P., & Thomas, K. (2022). Promoting Quality of Life and Safety in Assisted Living: A Survey of State Monitoring and Enforcement Agents. Medical Care Research and Review, 79(5), 731–737. https://doi.org/10.1177/10775587211053410
Król, K., & Zdonek, D. (2020). Local government website accessibility—evidence from poland. Administrative Sciences, 10(2). https://doi.org/10.3390/admsci10020022
Lim, S. B., & Kamaruddin, K. A. (2023). Violated factors in building citizen-centric e-government websites: insights from the performance of the federal, state and local governments websites in Malaysia. Journal of Systems and Information Technology, 25(1), 109–132. https://doi.org/10.1108/JSIT-12-2021-0262
Manoharan, A. P., Melitski, J., & Holzer, M. (2023). Digital Governance: An Assessment of Performance and Best Practices. Public Organization Review, 23(1), 265–283. https://doi.org/10.1007/s11115-021-00584-8
Miftahuddin, A., Hermanto, B., Raharja, S. J., & Chan, A. (2020). City brand attractiveness on tourism using rasch model approach. International Journal of Supply Chain Management, 9(2), 150–156.
Mulder, E.-J., & Snijders, D. (2022). Playing the telephone game in a multilevel polity: On the implementation of e-government services for business in the EU. Government Information Quarterly, 39(2). https://doi.org/10.1016/j.giq.2020.101526
Noor, M. (2022). The effect of e-service quality on user satisfaction and loyalty in accessing e-government information. International Journal of Data and Network Science, 6(3), 945–952. https://doi.org/10.5267/j.ijdns.2022.2.002
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